How to Contact Us
Phone: (417) 883-4066
Address: Brown Derby Customer Service, Attn: Privacy Statement, 2023 S. Glenstone Ave., Springfield, MO 65804
Our Privacy Commitment to Our Customers
We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.
We follow these privacy principles both online and offline in the collection, use, security and sharing of customer information:
NOTICE. We will provide you notice of our data collection, use, and disclosure practices.
CHOICE. When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.
SECURITY. We will use reasonable security measures to protect the personal information we receive from you.
Acceptance of and Changes to this Privacy Statement
As Brown Derby Stores continues to improve the services, products and the features we provide, this policy is subject to change. We may amend this policy at any time by posting the amended policy on our site.
By using the Brown Derby Stores site and services, you signify your acceptance of this Privacy Statement. If you do not agree or are not comfortable with any policy described in this Privacy Statement, your only remedy is to discontinue use of our site. We reserve the right to modify this Privacy Statement at any time. Your continued use of any portion of the Brown Derby site following notification or posting of such changes, will constitute your acceptance of those changes.
Information Collection and Use
Providing you with products and services offered on our site which you are interested in;
To determine your location so we know the closest store to you is;
Establishing and maintaining communications with you;
Where you have requested information from us or one of our partners, assisting in the response to your request for information;
Responding to your inquiries about purchases, accounts and other services;
Marketing our, and our affiliates and partner’s or third party delivery providers’, goods and services to you;
Processing transactions through service providers;
Meeting legal, security, processing and regulatory requirements;
Protecting against fraud, suspicious or other illegal activities; and
Compiling statistics for analysis of our sites and our business.
We will not sell, share or rent this information to others in any way that varies from what is disclosed in this statement. Brown Derby collects information from our users at several different areas on our site. You may receive information regarding new features, services and special offers we think you’ll find valuable. You may also access the personal information you have submitted to us by selecting “My Account” and editing the information as it exists in our system currently. You are also able to access your information in order to update or delete it by sending us an e-mail at firstname.lastname@example.org
Cookies & Clickstream Technology
As you navigate the Site, we may also collect information through the use of commonly-used information-gathering tools, such as cookies and web beacons (collectively “Website Navigational Information”). Website Navigational Information includes standard information from your web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the Site (such as the web pages viewed and the links clicked).
There are different kinds of cookies with different functions:
- Session cookies: these are only stored on your computer during your web session. They are automatically deleted when the browser is closed. They usually store an anonymous session ID allowing you to browse a website without having to log in to each page. They do not collect any information from your computer.
- Persistent cookies: a persistent cookie is one stored as a file on your computer, and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again.
- First-party cookies: the function of this type of cookie is to retain your preferences for a particular website for the entity that owns that website. They are stored and sent between Brown Derby’s servers and your computer’s hard drive. They are not used for anything other than for personalization as set by you. These cookies may be either Session or Persistent cookies.
- Third-party cookies: the function of this type of cookie is to retain your interaction with a particular website for an entity that does not own that website. They are stored and sent between the Third-party’s server and your computer’s hard drive. These cookies are usually Persistent cookies.
We do use third-party cookies on our Sites, as well as third party provided web beacons (please see the section on Web Beacons below). These cookies are used by us and our marketing partners to better understand your preferences and to tailor your experience on the site to your interests.
Where strictly necessary
These cookies are essential in order to enable you to move around the Site and use its features, such as accessing secure areas of the Site. Without these cookies, services you have asked for, such as obtaining a quote or logging into your account, cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
These cookies collect information about how visitors use a Site, for instance which pages visitors go to most often, and if they get error messages from web pages. They also allow us to record and count the number of visitors to the Site, all of which enables us to see how visitors use the Site in order to improve the way that our Site works. These cookies do not collect information that identifies a person, as all information these cookies collect is anonymous and is used to improve how our Site works.
These cookies allow our Site to remember choices you make (such as your user name, language or the region you are in) and provide enhanced features. For instance, the Site needs to remember your log in details, so that you do not have to repeatedly sign in to your account when using a particular device to access our Site. These cookies can also be used to remember changes you have made to text size, font and other parts of web pages that you can customize. They may also be used to provide services you have requested such as viewing a video or commenting on an article. The information these cookies collect is usually anonymized. They do not gather any information about you that could be used for advertising or remember where you have been on the internet.
For information on all of these categories of cookies, and for more information generally on cookies please refer to aboutcookies.org. Please consult your web browser’s ‘Help’ documentation or visit aboutcookies.org. for more information about how to turn cookies on and off for your browser.
The Site may also use web beacons (including web beacons supplied or provided by third parties) alone or in conjunction with cookies to compile information about users’ usage of the Site and interaction with e-mails from Brown Derby Stores. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular Site tied to the web beacon, and a description of a Site tied to the web beacon. We use web beacons to operate and improve the Sites and e-mail communications. We may use information from web beacons in combination with other data we have about our clients to provide you with information about Brown Derby Stores and our services. We will conduct this review on an anonymous basis.
When you visit our Sites, Brown Derby Stores collects your Internet Protocol (“IP”) addresses to track and aggregate non-Personal Information. For example, Brown Derby uses IP addresses to monitor the regions from which users navigate the Sites. IP addresses will be stored in such a way so that you cannot be identified from the IP address. In addition, we use IP address to get an approximate location so we can find a store closest to you. We do this for both your convenience, as well as for legal compliance reasons.
The major browsers have attempted to implement the draft “Do Not Track” (“DNT”) standard of the World Wide Web Consortium (“W3C”) in their latest releases. As this standard has not been finalized, Brown Derby’s Sites are not compatible with DNT.
Updating Your Personal Information
Brown Derby Stores wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information. To update your name, address, phone number and/or e-mail information:
Phone: (417) 883-4066
Address: Brown Derby Customer Service, Attn: Privacy Statement, 2023 S. Glenstone Ave., Springfield, MO 65804
Login to My Account on BrownDerby.com to update your personal account information (if you’ve created an account on BrownDerby.com)
If you send an e-mail or letter request, please be sure to include your current information and the requested changes.
E-mail & Account Registration
During registration on the Web site, we collect an e-mail address to communicate with you about your transaction. We use this e-mail address to contact you if there are any issues and to notify you about the status of your order. If you do not want this retained for future promotional e-mail inclusion, we provide you the ability to opt-out.
When you register as a member of the Brown Derby Web site or sign up to receive our e-mail offers, we collect information that helps us identify you. The more information you provide, the better we can customize our services and your experience to suit your needs and preferences.
Security of Your Personal Information
Whether you are shopping online or in our stores, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. Brown Derby Stores cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.
The Brown Derby Web site uses Secure Sockets Layer (SSL) encryption technology to protect your personal information during data transport, including your name, address and credit card number. On a secure page such as our order form, the lock icon on your Web browser switches to locked, as opposed to unlocked mode, and back to open mode when you are just browsing.
When you create an account on BrownDerby.com you are required to establish a password. To maximize your level of protection, you should choose at least 6-20 characters, using a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password and account information. You have the ability to purchase on our site without creating an account; however, you will need to reenter your personal information each time you use our site in order to make a purchase.
Disclosure of Personal Information
Third parties to whom we disclose information are required by law and contractual undertakings to keep your Personal Information confidential and secure, and to use and disclose it for purposes that a reasonable person would consider appropriate in the circumstances, in compliance with all applicable legislation, which purposes are as follows:
To partners who offer products or services via our site so they can transact with you;
To notify you or allow our affiliated companies to notify you of certain products or services offered by our affiliated companies;
For legal, claims settlement and valuation services;
To process transactions through data processing service providers;
If the information is a credit card number, to process credit card payments—through third party payment processing, clearing and settlement systems in association with various banks; and
If these third parties wish to use your Personal Information for any other purpose, they will have a legal obligation to notify you of this and, where required, to obtain your consent. Contact us on email@example.com for more information on these third parties.
We use third-party service providers to enhance your shopping experience on our Web site including, but not limited to, providing shipping services, tax services and product recommendations. These companies may use information (not including your name, address, e-mail address or telephone number) about your visits to this Web site in order to provide personalized recommendations and advertisements about our goods and services on our Web site as well as when you visit other Web sites. Because service providers we use may be located in the United States, your Personal Information may be processed and stored inside the United States; and the U.S. government, courts, or law enforcement or regulatory agencies may be able to obtain disclosure of your Personal Information under US laws.
SOCIAL MEDIA, REVIEWS, AND USER GENERATED CONTENT
Any personally identifiable information you submit on a social media Web site, such as Facebook or Twitter, bulletin board, blog, chat room, comment about a product, or any other public forum on this Web site can be read, collected or used by other users of these forums, and could be used to send you unsolicited messages. We recommend that you do not provide your name, e-mail address or any other personal information in public forums on this Site. Please note that if you choose to do so, it is at your own risk and you accept full responsibility for those posts and any consequences that may arise from posting this information.
As we continue to develop our business, we might sell or buy assets. In such transactions, user information, including Personal Information, generally is one of the transferred business assets. Also, if either Brown Derby Stores, Inc. itself or substantially all of Brown Derby’s assets were acquired, your Personal Information may be one of the transferred assets. Therefore, we may disclose and/or transfer your Personal Information to a third party purchaser in these circumstances
OTHER LEGALLY REQUIRED DISCLOSURES
Brown Derby preserves the right to disclose without your prior permission any Personal Information about you or your use of this Site if we have a good faith belief that such action is necessary to: (a) protect and defend the rights, property or safety of Brown Derby Stores, employees, other users of this Site, or the public; (b) enforce the terms and conditions that apply to use of this Site; (c) as required by a legally valid request from a competent governmental authority; or (d) respond to claims that any content violates the rights of third-parties. We may also disclose Personal Information as we deem necessary to satisfy any applicable law, regulation, legal process or governmental request
Information From Third Parties
Brown Derby obtains consumer information from third party providers in order to improve the accuracy of our customer database, increase our understanding of our customers or to identify potential customers.
Children’s and Minor’s Privacy
Brown Derby’s Web site is intended for adults 21 years of age and older. We do not knowingly collect personal information from minors under the age of 21. However, if the parent or guardian of a child or minor under 21 believes that the child or minor has provided us with personally identifiable information, the parent or guardian of that child should contact us at firstname.lastname@example.org if they want this information deleted from our files.